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PRIVACY POLICY

Privacy Policy – WhatsApp Integration with Odoo

Effective Date: April 20, 2026

This Privacy Policy describes how we collect, use, and protect your personal data when using our WhatsApp Business channel integrated with our Odoo ERP system.

  1. Data Controller

Rezid Holding GmbH (referred to as “we”, “our”, or “us”) is the data controller of your personal data processed through our WhatsApp Business channel and its integration with our Odoo ERP.

  1. Information We Collect

When you interact with our building management system via WhatsApp, we may collect and process:

  • Contact Information: Your phone number and name.
  • Communication Data: Message content (text/images), timestamps, and read receipts.
  • Estate Data: Information regarding your utility bills, maintenance requests, or building notifications linked to your profile in our Odoo system.
  1. Purpose of Processing

We process your data strictly for the following operational purposes:

  • Utility Notifications: Sending automated billing and payment reminders.
  • Maintenance Updates: Coordinating building repairs and service requests.
  • Resident Communication: Responding to inquiries and providing administrative support.
  • Operational Efficiency: Maintaining accurate communication logs within our Odoo ERP.
  1. Legal Basis

The legal basis for processing your data is:

  • Contractual Necessity: To provide building management services you are entitled to.
  • Legitimate Interest: Efficiently managing resident relations and service history.
  • Consent: When you initiate contact or opt-in to receive digital notifications.
  1. Data Sharing & Security

Your personal data is handled with strict confidentiality.

  • No Third-Party Sales: We do not sell or rent your data to advertisers.
  • Infrastructure: Data is processed via Meta’s platform and stored securely on our Odoo.sh hosting environment.
  • Service Providers: Data is only shared with technical partners (like Meta) necessary to deliver the WhatsApp service.
  1. Data Retention

We retain your communication history only as long as necessary to fulfill our building management duties or as required by local Georgian law for financial record-keeping (utility logs).

  1. Your Rights

You have the right to:

  • Access the data we hold about you.
  • Request correction or deletion of your contact information.
  • Opt-Out: Stop receiving messages at any time by replying “STOP”.
  1. Contact Information

For any questions regarding your data or this policy, please contact: itsupport@kdr.ge